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Privacy Policy

This Privacy Policy explains how Praxis Counselling & Coaching [ABN: 20742269858] operating as Praxis Counselling & Coaching ("we", "us", "our") collects, uses, stores, and discloses personal information and health information in connection with our professional counselling and coaching services ("Services").

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Australian State and Territory health records legislation. As a provider of health services, we are an APP entity for the purposes of the Privacy Act, regardless of turnover.

This Privacy Policy applies to personal information collected through:

  • our website at praxisco.com.au ("Website"); and
  • our third-party clinical practice management system, Splose ("Platform").

For the purposes of privacy law, Praxis Counselling & Coaching is the controller of (and responsible for) your personal information.

1. Scope of This Policy

Our Website functions as a public information site and enquiry gateway only.

Splose is our secure third-party clinical practice management system and is used for:

  • client intake;
  • appointment bookings;
  • clinical records; and
  • ongoing client administration.

Clinical records and detailed health information are not stored on our Website. They are collected and managed in Splose once you proceed beyond an initial enquiry.

2. Personal Information We Collect via the Website

Through the Website, we may collect limited personal information, including:

  • name;
  • email address;
  • phone number;
  • general enquiry details;
  • preferred contact method; and
  • basic technical information such as IP address, browser type, and device information (via analytics tools).

The Website is not intended to collect health information, Medicare details, or clinical notes.

If you choose to include sensitive or health-related information in a free-text enquiry, you do so voluntarily and at your discretion.

Providing personal information via the Website is voluntary. However, if you do not provide certain information, we may be unable to respond to your enquiry or provide requested information.

3. How We Collect Personal Information

We collect personal information when you:

  • submit an enquiry or contact form on the Website;
  • contact us by email or telephone;
  • follow a booking or intake link that redirects you to Splose; or
  • browse or interact with the Website (including through cookies and analytics tools).

Information submitted via Website forms may be:

  • sent to our business email systems; or
  • transmitted to Splose where a booking or intake process is initiated.

4. Purpose of Collection

We collect personal information through the Website for the purposes of:

  • responding to enquiries;
  • providing information about our services;
  • facilitating appointment bookings;
  • redirecting you to Splose for intake and client administration;
  • operating, maintaining, and improving the Website; and
  • complying with legal and regulatory obligations.

5. Health Information and Clinical Records

Health information (as defined in section 6FA of the Privacy Act) is collected and handled only when you engage our counselling services and complete intake processes or attend sessions.

Health information is:

  • collected directly from you (or from someone authorised by you);
  • managed within Splose as our clinical practice management system; and
  • handled in accordance with applicable health records legislation and our professional and ethical obligations.

Further information about the handling of health information is provided to clients during the intake and consent process.

6. Disclosure of Personal Information

We may disclose personal information collected through the Website to:

  • our counsellors and authorised staff, where necessary to respond to enquiries or arrange services;
  • Splose, for appointment booking, intake, and client administration once you proceed beyond an enquiry stage;
  • third-party service providers who support our business operations (such as IT, website hosting, or email services), where reasonably necessary;
  • government authorities where required or authorised by law; and
  • emergency services where there is a serious and imminent risk to health or safety.

We do not sell, rent, or trade personal information for marketing purposes.

7. Splose – Third-Party Clinical Practice Management System

Splose is used as the system of record for Praxis Counselling & Coaching for:

  • client intake forms;
  • appointment scheduling;
  • clinical notes and records; and
  • ongoing client management.

Splose applies industry-standard security measures, including encryption in transit and at rest, access controls, and data backups. Australian client data is stored in Australia, subject to Splose's infrastructure and sub-processor arrangements.

Splose acts as a service provider to Praxis Counselling & Coaching and processes personal information on our behalf in accordance with its contractual and legal obligations. Praxis Counselling & Coaching remains responsible for personal information processed by Splose on our behalf under Australian privacy law.

You should review Splose's privacy policy for further information about its handling of personal information.

8. Overseas Disclosure

Some third-party service providers used in connection with the Website (such as website analytics providers) may process personal information on servers located outside Australia.

For example, analytics data collected via Google Analytics may be processed on servers located in the United States or other jurisdictions. We do not disclose clinical records or health information overseas.

Where personal information is disclosed overseas, we take reasonable steps to ensure that overseas recipients handle the information in a manner consistent with Australian privacy laws.

9. Cookies and Website Analytics

Cookies

Our Website may use cookies to support functionality and user experience. You can disable cookies through your browser settings; however, this may affect Website performance.

Analytics

We use Google Analytics to understand how visitors interact with our Website. This may involve the collection of IP address, device information, and usage data. Google Analytics may process this information on servers located outside Australia.

You can learn more about Google Analytics and how to opt out by using Google's opt-out tools.

10. Data Security

We take reasonable steps to protect personal information collected through the Website from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include:

  • secure website hosting;
  • access controls for business email accounts; and
  • limiting access to personal information to authorised personnel only.

No method of electronic transmission is completely secure, and we cannot guarantee absolute security.

11. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

Please note that:

  • enquiry information may be held in email systems; and
  • clinical records are held in Splose and may be subject to specific access procedures and legal exceptions.

We will respond to requests within a reasonable period and in accordance with applicable law.

12. Complaints

If you have concerns about how Praxis Counselling & Coaching handles personal information, please contact us so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated version will be published on our Website with a revised "Last updated" date.

By interacting with our Website or submitting an enquiry after changes are published, you acknowledge that your personal information will be handled in accordance with the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, or wish to make a request or complaint, please contact Praxis Counselling & Coaching at:

For further information about privacy rights in Australia, visit www.oaic.gov.au.